Adastra assists O2 with monitoring and management of MojeO2 service

Customer response to the MojeO2 self-service platform indicated weaknesses in its availability and inconsistent feedback.

The big picture was wrong and this was the impetus for the company to find a solution that would ensure that the metrics would clearly and effectively monitor everyone using this application.

How O2 improved the availability of the MojeO2 self-service platform

Customer response to the MojeO2 self-service platform indicated weaknesses in its availability and inconsistent feedback. The big picture was wrong and this was the impetus for the company to find a solution that would ensure that the metrics would clearly and effectively monitor everyone using this application.

Dynatrace technology (Compuware APM – dynaTrace and Compuware APM – User Experience Management) was implemented for real-time monitoring.

Dynatrace technologies were implemented and thanks to their metrics, finding and fixing errors is easier than ever before, markedly faster and cooperation with the service provider MojeO2 is notably better.

The client receives increased visibility from the operational data and can now monitor application performance to quantify the business impact of the applications more effectively.

“The client also obtained clean data for the operation department – web portal monitoring and at the same time a better overview of the application’s performance for business owners.”

Jiří Balcárek, director of the Telco & Retail Division, Adastra