Customer experience with apps increased by 22% at DPD

92%

the current level of customer satisfaction with the applications

it took one month to deploy Dynatrace

DPD, the European leader in parcel delivery, chose the observability platform Dynatrace to provide accurate data to the business about the performance of their applications and systems.

The solution proved most valuable during a time when DPD was addressing slow API and system response issues with one of their business partners. The Dynatrace platform identified a specific problem, which was swiftly resolved.

Dynatrace swiftly pinpoints problem causes and presents them in concise reports

The solution quickly identified the cause of the slow API interface

DPD addressed a slow API issue with one of its partners. By deploying the Dynatrace observability platform, initiated by DPD’s IT department, the incident’s root cause was rapidly discovered.

Today, the company, particularly the IT infrastructure and IT development departments, utilizes the Dynatrace observability platform more extensively. When searching for specific errors, they rely on more precise and better data obtained from Dynatrace’s root-cause analyses. They also appreciate the user-friendly dashboards that even colleagues from the business departments can easily navigate.

92% Increase in UX

The company has a clear understanding of its customer experience, as it has been monitoring it over the long term. Thanks to this metric included in the basic setup of the Dynatrace platform, the company’s leadership and IT department are aware that the customer experience with applications has increased by 22%, from 70 to 92 percentage points.

*English subtitles available in the video menu

“Dynatrace clearly revealed the cause of the problem and whether the slow response time of the API interface is attributable to us as DPD or our partner.”

Vladimír Püschner, IT, Project, Innovation Director / CEE Lead for IT, DPD

Deployed within a month

The deployment of the Dynatrace platform into the comprehensive IT infrastructure of DPD didn’t take long. The actual implementation was carried out by Adastra and was completed within a month. Subsequently, DPD, in collaboration with our consultants, fine-tuned the reports and dashboards to best meet the needs of both the IT department and the business.

“Speaking the truth to the business and showing them how our applications actually perform are the two main reasons why we started using Dynatrace at DPD.”

Vladimír Püschner, IT, Project, Innovation Director / CEE Lead for IT, DPD

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