The solution quickly identified the cause of the slow API interface
DPD addressed a slow API issue with one of its partners. By deploying the Dynatrace observability platform, initiated by DPD’s IT department, the incident’s root cause was rapidly discovered.
Today, the company, particularly the IT infrastructure and IT development departments, utilizes the Dynatrace observability platform more extensively. When searching for specific errors, they rely on more precise and better data obtained from Dynatrace’s root-cause analyses. They also appreciate the user-friendly dashboards that even colleagues from the business departments can easily navigate.
92% Increase in UX
The company has a clear understanding of its customer experience, as it has been monitoring it over the long term. Thanks to this metric included in the basic setup of the Dynatrace platform, the company’s leadership and IT department are aware that the customer experience with applications has increased by 22%, from 70 to 92 percentage points.