Dôvera Insurance Company: we reduced response time for troubleshooting and streamlined application operations with Dynatrace application monitoring

Health insurance company Dôvera a.s. decided to implement the Dynatrace APM application tool. Gartner rates the tool as a leader in Application Performance Monitoring, which contributed to the decision.

Dynatrace provides a comprehensive overview of the client’s applications, identifies problems, and looks for their causes.

Dynatrace provides detail down to the user level

• Provides detailed data down to the level of the specific individual user and his/her activities within the application.
• Clear dashboards that the client uses as reporting for their other business.

How has the insurance company improved the customer experience with Dynatrace’s application monitoring?

The Dynatrace APM tool was deployed to the client’s Employer Electronic Portal in Q1 2021. Once the monitored parameters have been debugged, IT support teams receive automatic alerts for any anomalies, malfunctions or slowdowns in processes, always with detailed identification of the cause.

As a result, the insurance company knows about application problems long before its clients start alerting it. 

Based on the data collected, the insurance company was able to optimize the functionality of the applications. For example, it creates clear dashboards by individual metrics and can generate full reporting from the monitored data.

Dynatrace in a nutshell

• Accelerating processes at each level of support
• Saves time in troubleshooting – eliminates discussions between developers and operations
• Accurate overview of the number of users in the application and detailed reporting of their activity
• Detailed overview of technical and network metrics (e.g. RAM consumption, CPU, etc.)