Mobile operator: Dynatrace pointed to the exact piece of broken code

of cases is enough for Dynatrace to uncover the roots of a problem

Customers complained to their provider about complications associated with logging into the self-service web portal. According to the internal IT department, however, everything was working just fine. Furthermore, only about 5% of users were experiencing difficulties, which made it even trickier to identify the real causes of the issue.

Within days of deploying Dynatrace, the application monitoring tool pointed to code-level roots that previous metrics stood no chance of finding. At the same time, other product- and business-level causes that were ultimately slowing down customers’ app performance became apparent.

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