Telecommunication
Protected: O2 Seamless Journey: A Successful Migration to Azure for Big Data Solutions with Adastra
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Slovak Telekom digitalized retail processes with a single device
Adastra implemented a store digitalization solution for all Slovak Telekom stores in Slovakia in partnership with ELCOM and Proboston Creative. Thanks to this unique...
O2 cut campaign preparation by 90%
Adastra’s unified lead management has helped O2 Czech Republic reduce the time required to prepare sales campaigns to a tenth of what it was.
O2 Czech Republic has reduced inefficient duplicate communication with their customers
O2 Czech Republic needed a unified lead management system to serve as a targeted communication platform that would effectively connect a group of leads...
How we helped to prevent roughly 30% frauds which secured ROI within 1st year
Despite implemented rule-based engine and background check for new customers, our client suffered from application fraud (customers not paying for hardware and postpaid services) and was struggling to...
T-Mobile: Improved contract renewal success rates by managing customer value
T-Mobile has made it a goal to reduce attrition during time extensions and migrations. Segmentation should enable the creation of strategies to communicate effectively...
Vodafone: Streamline of Vodafone check-in system
Vodafone wanted to improve their front desk process and check-in experience. We recommended Voontin, to digitalize the sign-in process, in order to make guests’...
Store digitization started the journey towards zero-paper retail
Slovak Telekom wanted to digitalize their stores, innovate and replace piles of paper, improve customer experience. And all this with one single device that...
Mobile operator: Dynatrace pointed to the exact piece of broken code
Customers complained to their provider about complications associated with logging into the self-service web portal. According to the internal IT department, however, everything was working...
Adastra assists O2 with monitoring and management of MojeO2 service
Customer response to the MojeO2 self-service platform indicated weaknesses in its availability and inconsistent feedback. The big picture was wrong and this was the...