Collections - Philippines

Collections Health Check

One of the biggest banks in the Philippines invited ABC to review end-to-end collection stream and provide suggestions for changes bringing improvement in organizational structure, capacity management and overall cash collected.

Our Actions

The ABC team conducted a detailed health check, in order to identify the gaps in the current process and possible remedies. The greatest potential was found in the following areas:

Collection System and Dialer usage

Optimized Use of External Agencies

Field collections process improvement

Disposal Of Repossessed Assets

Provisioning and Write off

Project Result

  • ABC identified 90+ improvement opportunities in the collection process

  • Opportunities were categorized as “Quick Win”, “Medium term” and “Long term” and prioritized for local implementation team

  • Implementation of ABC “quick-win” strategies improved overall cash collected by 10%.

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