One of the leading global logistics companies, mainly focused on dealing with pallet and container pooling services, asked ABC to perform a health check of their collections process for the entire European portfolio.
The ABC team reviewed the collections processes, people and systems; performed a default type investigation of detailed failed case reviews and analyzed data to generate insights.
- As a result 60+ improvements in collections were identified
- Recommendations were prioritized based on quantified expected benefits and several pilots were designed
- In addition we designed structured reporting to better monitor future collections performance
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