A consumer finance company from Vietnam, after the rapid expansion of the operations, discovered that the risk performance of their portfolio was worsening. ABC team gladly accepted the invitation into investigating the reasons and fixing it.
The ABC team carried out a short health check to start, in order to identify the extent of current issues and possible remedies. In the second stage, the team proposed measures to tackle the most significant problems and prevent them from reoccurring. The greatest potential was found in the following areas:
Immediate effect of ABC “quick-win” strategy improved overall cash collected by 20%.
Field collection process improved net recoveries by more than 30% while keeping costs on the same level.
Similar percentage rates were achieved by improvement of EXA management.
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