A top bank from Czech Republic challenged ABC with optimizing their current early collections approach and support in implementation into an external collections company (as part of their consumer finance subsidiary).
ABC Actions
In addressing this task, ABC took a several steps. These can be seen below:
Project Results
Due to the redesigned strategy of the collection process, the bank not only achieved a higher result in terms of collection efficiency and avoiding default, but significantly improved the risk cost results.
18.5%
decrease in monthly transfer to hard collection
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