Manage incidents automatically, set clear responsibilities, rules and processes for reviewing incidents and for evaluating the effectiveness of incident resolution.
Currently, you can find tools and systems that detect or identify specific incidents in most companies, whether it's an early detection of a likely breakdown on a production line or a mobile network outage, an attempted money laundering or insurance fraud. But what should you do once you have identified such incidents? What system or process will take over and ensure they are effectively investigated and closed?
Adastra Incident Management System (AIMS)
As part of our standard DWH/BI solutions, we routinely prepare data for various scoring models and set scores for selected entities based on predefined logic rules. However, we often encounter situations where customers do not have a systemic set up to process further resolution with discovered incidents. For these cases, we have developed a simple configurable system that we are able to quickly embed into the customer's IT ecosystem. During the implementation of the custom scoring, we will also start the follow-up process for resolution of identified incidents.
As part of our standard DWH/BI solutions, we routinely prepare data for various scoring models and set scores for selected entities based on predefined logic rules. However, we often encounter situations where customers do not have a systemic set up to process further resolution with discovered incidents. For these cases, we have developed a simple configurable system that we are able to quickly embed into the customer's IT ecosystem. During the implementation of the custom scoring, we will also start the follow-up process for resolution of identified incidents.
As with other process management tools, AIMS keeps a record of incidents, allows the assigning of responsible persons (solvers and approvers), tracks individual steps in the incident review, and sends notifications about the status and further actions until each incident is fully investigated and closed.
AIMS features
- Allows you to configure the workflow and status of each incident during its resolution according to the customer's needs
- Allows you to configure rights for user actions in each incident state based on user roles
- Provides process support for individual solvers and solver teams
- Documents the process of solving individual incidents, allows the addition of related documents to individual incidents (contracts, photos, traffic history and score development, etc.)
- Can display detailed scoring results, including those integrated with systems based on an automatic evaluation of preset rules, such as Ataccama Data Quality Center or Ataccama Master Data Center, which are often part of our projects
- Provides basic statistics to manage and evaluate the effectiveness of the entire process
- Does not have special performance requirements on the application or database serve
Recommended end price: 1 990,- CZK + 15% annual maintenance fee
Do you want a custom offer? Contact us below; we will happily prepare it for you.
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Růžena Barešová
Business Development Manager
