Automated text classification and answering platform
ARIS is an AI-powered platform, which understands any text message written in a natural language. The answers and all necessary actions are suggested automatically allowing the operators to instantly react on messages in a single click.
Businesses are facing an overwhelming amount of email communication. The emails on the same topic often repeat again and again and the customer support representatives spend their time replying.
ARIS platform automatically sends replies to repetitive emails. ARIS is not a chatbot. For complex emails, the platform prepares answers for the customer representative who just confirms it.
Based on previous deployments, we do see that about 40% - 50% of email replies can be completely automated.
We pre-process historical messages or other text data and eventually train our state-of-the-art NLP and Entity Extraction models. This way, the platform is automatically tailored to the clients' needs.
All incoming messages, suggested responses and follow-up actions can be handled and managed through a single intelligent enhanced inbox. Customer service does not need to use multiple systems.
The platform can be integrated into a current environment setup and communicate with different third-party systems via API.
Based on the users' actions and feedback the platform continuously learns and improves its accuracy automatically.
Client: Peer-to-peer landing platform provider
Automatically process a large number of incoming customer support emails.
Based on historical data train a natural language processing model in order to classify and identify useful information in incoming emails. Define templates for automatic replies and actions executing.
More than 80 % of the incoming messages are correctly categorized from day one.
Area: Banking, fintech, natural language processing, customer support
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