Business operations / Adastra

Gain advantage over your competition via improved quality, speed and cost of the support functions. We help organizations to understand improvement potential of their business operations, develop a plan of achievable initiatives and turn that plan into action with sustainable results.

We provide automation expertise and off the shelf AI powered technology stack that will transform your support function into a partner helping your business.

Reach operational excellence

Contact Center Optimization

Contact centers consist of three key elements – people, platforms and the process connecting them. Their proper alignment is the only way to unlock the full benefit and reach optimal productivity and efficiency.

Paperless Digitization

Don't get hung up on bureaucracy, move to the next level in your digital processes. Increase productivity and profit, focus on your clients, and improve your services.

Digital Customer Onboarding & eKYC

Our digital onboarding solution will help your organization to digitize end to end onboarding processes in a secure and scalable way in as fast as 10 weeks. Let your customers onboard your services online within 5 minut

Customer Results

Digitized SME Underwriting

We helped Romanian bank to reduce back office underwriting costs by 50% and increase income by 10% with digitization of SME underwriting process.

Do not miss

podcast

Dominik Janík (CITYA): We are the most significant innovator in public transport in 100 years. Our smart solution offers comfortable travel for people in the region and savings for municipalities

03/09/2023

A new way of public transport in suburban regions, where today buses run only twice a day, is being implemented by start-up CITYA. "Through a combination of technology and better planning, closed region, virtual stops and our algorithm that uses artificia

article

The 4 Steps Necessary to an ESG Report, Thanks to Which The Value of Your Internal IT Will Skyrocket

03/06/2023

The task seems clear. From the year 2025, certain companies will have to submit non-financial reports monitoring their (un)sustainable behavior. This reporting will not just serve banks, investors, customers, but, above all, should provide added value for

article

Meet our Team: Matej, IT technical consultant

02/27/2023

Today, the spotlight of our popular “Meet our team” series will shine on Matej. An IT technical consultant, Matej talks about his background, values and the reasons he remains excited about making a positive impact in his role.

podcast

Michal Řezníček (Direct pojišťovna): We talk to clients live when they're in trouble. Everything else we digitize

02/24/2023

What makes sense to digitise in the insurance industry? "I think practically everything where you don't necessarily need human contact. We're here to help people in trouble, which is usually an insurance claim of some kind. Here, I would like the client t

Get more info today, start implementing tomorrow.

First Name

Last Name

E-mail address

I agree to the processing of personal data and sending of business messages (details).

Thank you

We will contact you as soon as possible.

Business Operations