Using Data Quality to Enable Customer Centricity
28. 01. 2021
At Adastra, we know that the future of telecommunications lies in data. Let us help you make the most of it. Become a data-driven company. Maximize profit, minimize risk. Be efficient.
millions end users
of one of our apps
digital transformation projects
countries in which we have run digital projects
years of experience in facilitating digital transformation
instead of hours for customer onboarding
increase of ARPU in the monthly fee
incoming customer requests resolved automatically
increase in operating profit
reduced paper use across the company
reduction of fraud levels
We help keep pace with criminals and set up AML & eKYC processes using AI/ML algorithms and models to detect potential threats in exponentially growing and complex money laundering schemes.
Compliance with regulations and standards is a major challenge, not only from a legal perspective, but also from a business point of view.
We help solve problems and seize opportunities related to risk, protecting against fraud and abuse, and minimizing losses in collections.
We help telco companies identify areas suitable for AI, define the problem, its scope, the best approach and the data needed.
Close contracts with customers online. Digital onboarding takes only a few minutes, the customer gets a quick response and decision. At the same time, you get additional data and a high-converting communication channel for your marketing.
Enhance your digital campaigns with personalized videos. Use data and AI to support your marketing.
Today, your clients have many ways to stay connected with their provider- from traditional to an ever-growing number of digital channels. We can help you communicate effectively across all channels, connect them and know what each customer prefers.
We understand the enormous potential that today's technological possibilities bring. We provide high quality creative solutions closely linked to data and new technology models.
A consistent digital customer experience (Digital CX) is one of the most precious commodities that most consumers demand, but that not even a third of brands in the market provide.
Imagine a world where every message to a customer, whether via email, banner or push notification, is delivered to the customer at the optimal time with a targeted, personalized message.
At Adastra, we know how to collect and store data, how to link and analyze it. We know how to extract useful information from it.
You no longer have to spend dozens of hours copying, transcribing, mailing and archiving documents. Free up your employees' hands to focus on improving service or taking care of customers instead of paperwork.
Keep your KPIs at your fingertips. Consolidate outputs from your systems into one mobile reporting platform.
Adastra is your partner for transforming your existing IT ecosystems into modern, cloud-based, secure, stable and scalable solutions tailored to give your business maximum competitive advantage.
Dynatrace uses artificial intelligence to evaluate application performance issues in real time and accelerate their resolution. Artificial intelligence even uncovers problems you may not have known about.
You no longer have to turn to overloaded data specialists, analysts and IT support. Ask business data as easily as you ask for the regular stuff from Google.
Want to reduce costs? Increase safety? Or give your customers an experience that sets you apart from the competition? The IoT can offer all of this.
ARIS is a platform that understands text messages written in natural language. Using artificial intelligence, it automatically suggests responses and allows you to instantly respond to messages with a single click. It takes seconds or minutes to complete replies or orders.
Reduce staffing costs on the customer service, up to 50% of queries will be answered by a well-trained bot.
No more transcribing data from ID card or other documents into the company's systems. With our AI-powered identity verification solution, simply scan or take a photo of the ID on your mobile phone and send the data from the document to your company systems with a single click.
Reduce the workload of operators thanks to voice and chat bots and, on the contrary, increase the number of answered requests and the overall satisfaction of the line's clients.
A large Czech mobile service provider, even though it had implemented a rules-based system and authentication of new customers, suffered from subscription fraud and tried to curb it.
accurate detection of the number of store visitors
T-Mobile wanted to offer customers a great shopping experience built on experience and hard data about their behavior.
Adastra leveraged IoT for people counting, face detection, product interest and other analytics. Data is gathered using sensors, facial recognition and mobile motion monitoring.
T-Mobile has real data about visitors and their demographics and analysis of customer interest in products and sales correlated with marketing campaigns.
ARPU fixed in monthly fee
T-Mobile has made it a goal to reduce attrition during time extensions and migrations. Segmentation should enable the creation of strategies to communicate effectively and maintain/increase profitability.
Adastra has created an individual offer for each client consisting of a basic tariff, a discount and a non-public offer. We also introduced a value-based index as an immediate indicator of the long-term impact on gross margin. In this way, we improved renewal success rates, discounted tariffs had a neutral impact on gross margin and a 10% increase in ARPU fixed in the monthly fee.
months to complete the migration
attributes of physical reports analyzed
Vodafone wanted to migrate the commission performance reports to the new EDW with a complete project that included the definition and set of new processes, new data flows and the implementation of new technology. Adastra carried out the following actions: analysis, implementation of data-maps for commission related data. The solution was delivered as a bespoke set of spreadsheets and procedures.
And the result? Vodafone's reporting runs without a hitch. The waterfall project turned semi-agile due to the high level of change at the business strategy level.
It took only 3 months to deliver the complete solution
faster data upload
We developed a financial data warehouse and reporting platform for a leading investment and debt recovery company. The ADASTRA DWH-IN-THE-BOX solution fulfills common business requirements in a set of standardized and customized technologies.
The result was faster time to market, enthusiastic finance users, quality, reliability, automation.
The client also appreciated all the necessary components in one place (BWF, ETL, DWH, OLAP, Reporting).
faster problem identification and resolution
We provide application monitoring for clients from banks, insurance companies, telcos and e-commerce.
We have implemented Dynatrace for them - a platform that offers end-to-end insight into critical applications and digital user experience. With AI, it enables quick and easy decisions on actions taken. According to Gartner, the Dynatrace platform is a leader in its field.
messages resolved automatically
The European peer-to-peer lending platform wanted to reduce the burden on customer support staff.
Adastra trained a natural language processing model to identify useful information and define templates for automated responses to incoming emails.
More than 80% of incoming messages were correctly classified from the first day the solution was deployed.
of billions of records processed per day
One of the main Internet providers in the Czech Republic wanted to find a solution for storing large amounts of metadata about network traffic with a strong emphasis on smooth operation and high availability of the new solution. Adastra designed and delivered a purely generic data platform that provides excellent computing performance and whose disk capacity can be easily expanded according to the client's future needs.
The result is a big data platform with maximum performance, versatility, 24/7 support and reporting.
There are plenty of drivers on the market, but companies only employ them for part-time work. Liftago has tried to solve this problem by launching its own Liftago Network, which maps available driver capacity and offers it in real-time to partner
Earlier this year, Shoptet, which helps around 30,000 e-shops do business, launched its own payment gateway, Shoptet Pay. The interest in it was enormous and hasn't subsided to this day. "Because we have clearly set processes and rules, we are able to act
Today we would like to introduce you to Maryna. Maryna is a consultant as part of the Alfa team, working for the Erste Bank Serbia project.
Today we are excited to introduce you to Adam. Over the last 12 years, Adam has become a firm staple of our team. He’s been able to try out a number of different positions during this time, working with various teams on dynamic banking projects.
We will contact you as soon as possible.